Category: Top Stories
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Charting the Course: Inside BT’s Journey to 10+ Awards
In the ever-evolving landscape of business and customer experience we have witnessed at our events, one name stands out – Darren Bayney, Service Enablement Manager at BT, an organization that has not only participated in our awards events numerous times but has also clinched over 10 prestigious accolades. In
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Red Carpet Glamour: Best Looks of the UK CXA 23
What is an awards season known for? A recognition for hard work but also a display of extravagant and ever so elegant outfits of the ceremonies
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Beyondly: Setting the Gold Standard for Environmental and Social Impact
Achieving B Corp status, they lead in environmental consultancy, waste compliance, and circular economy initiatives, setting new standards for positive impact.
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What’s Behind Aster Clinics’ Tech-Driven Approach to Tracking CX Metrics?
Diving into their transformative journey, Aster Clinics came up Mission M.A.G.I.C. to streamline metrics tracking and enhance service excellence.
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Suzuki Customer Experience Programme: Disrupting the Homogenised Automotive Market
Suzuki GB elevates the car-buying journey, prioritizing fun and authenticity over financial incentives.
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The focus on customer satisfaction: How POST Luxembourg increased NPS by 31 points on complaint handling
POST Luxembourg is the leading operator of postal and telecommunications services in Luxembourg, offering its services to private and business customers.
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The Power of an Employee-Centric Culture at SF Recruitment
SF Recruitment, an award-winning specialist recruiter, has supported businesses with recruitment services since 1998. The company achieved transformational business results due to changes in its employee experience introduced in 2020.